Gift Card Terms and Conditions
1. About these terms
1.1 These terms apply to digital gift cards issued by Professional Salon Brands Pty Ltd (ABN 15 090 105 847) ("PSB", "we", "us") and sold through www.mirano.com.au.
1.2 By buying or using a gift card, you agree to these terms.
1.3 Gift cards can only be used to buy products online at www.mirano.com.au. They can't be used in store, at other websites or with other retailers.
2. Buying and sending a gift card
2.1 Gift cards are available in the amounts shown on our website, in Australian dollars.
2.2 Discount codes, promotions and other offers can't be applied to gift card purchases, and gift cards can't be bought with another gift card.
2.3 When sending a gift card to someone else, you're responsible for entering the recipient's name and email address correctly. We're not responsible for gift cards sent to an incorrect email address.
2.4 You can choose to send the gift card straight away or on a future date. Scheduled gift cards are sent by email on the date selected.
2.5 If the recipient hasn't received their gift card, please check their junk or spam folder, then contact us (see section 6).
3. Using your gift card
3.1 To use your gift card, enter the gift card code at checkout.
3.2 If your order costs more than your gift card balance, you can pay the rest with another accepted payment method.
3.3 Any unused balance stays on your gift card until it's used or the card expires. You can check your balance and expiry date at any time using the link in your gift card email.
3.4 Gift cards can't be exchanged for cash, reloaded or used to pay for other gift cards.
4. Expiry
4.1 Gift cards are valid for 4 years from the date of purchase. The expiry date is shown in the gift card email.
4.2 Any balance left on a gift card after its expiry date can't be used, refunded or transferred.
4.3 We don't charge any fees to buy, activate or use a gift card.
5. Lost cards, refunds and returns
5.1 Please treat your gift card code like cash. We're not responsible for lost or stolen codes, or for codes used without your permission.
5.2 If you lose your gift card email, contact us with your order number and we'll resend it where possible.
5.3 Gift cards aren't refundable or exchangeable for cash, except where required by law.
5.4 If you return a product bought with a gift card, the refund will go back onto a gift card.
5.5 We may cancel or refuse a gift card if we reasonably suspect fraud or misuse.
6. General
6.1 We may update these terms from time to time. Changes won't reduce the value or expiry period of a gift card already bought.
6.2 Nothing in these terms excludes, restricts or changes any rights you have under the Australian Consumer Law.
6.3 For any questions about your gift card, contact us at hello@mirano.com.au or 07 5564 6977.
